Frequently Asked Questions
Everything you need to know about shopping with OW Collection.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective seal intact.
How do I find my correct size?
Each product page features a detailed size guide. Our pieces are generally true to size, but we recommend checking the specific measurements for our 'Contour' and 'Bodycon' collections to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
How should I care for my OW Collection garments?
To maintain the quality of our high-stretch fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct heat to preserve the elasticity.